Shipping & Delivery

Domestic Shipping:
We offer complimentary shipping via Federal Express on all orders over $150 within the United States. For orders less than $150, there is a flat-rate charge of $10. Customers are responsible for all shipping costs pertaining to returns and exchanges.

International Shipping:
International orders of $250 or more qualify for free shipping. Please note, this does not include any duties, taxes, or import fees, which are the responsibility of the customer upon delivery. All international orders are shipped via FedEx International, though we may use USPS when necessary. Customers are also responsible for any shipping costs related to returns or exchanges.

Returns & Exchanges

RETURNS & EXCHANGES POLICY:
You may return any full-priced Frank Clegg item within 15 days of the date you receive your order, provided the product is not used or worn in any way, and that you have contacted Frank Clegg for a return authorization. All sales of bespoke items including monogrammed products and exotic pieces are considered final. At our sole discretion, Frank Clegg reserves the right to refuse the return or exchange of any merchandise that does not meet the requirements set forth under the terms and conditions of the Returns & Exchanges policy. Please note that unless the return is the result of an error on our part, the original shipping charges incurred at the time of purchase are non-refundable. Gifts may be returned in exchange for another item or a gift certificate in the amount of the gift item’s original purchase price. Gift certificates are non-refundable.

REFUND POLICY:
You may return your product within 15 days of receiving your order. Refunds are applied to unused and full-priced items. Upon receipt of returned merchandise, refunds are processed within 5-7 business days and are issued to the original form of payment method. All promotional and discounted products are non-refundable. An exchange or credit towards another purchase will be honored if the original item is unused.

RETURNS & EXCHANGES INSTRUCTIONS:
To return or exchange an item, provided the product is not used or worn in any way, a return authorization is required. Securely pack the merchandise in its original box and packing materials, including the authorization form. Returns or exchanges received without properly completed documentation will be refused.

If you have any questions about an exchange or return, please contact us via email at [email protected] or telephone at 508.672.4574, Monday through Friday 8AM - 4PM EST.

GIFT RETURNS:
Gifts may be returned in exchange for another item or a gift certificate in the amount of the gift item’s original purchase price. Gift certificates are non-refundable.