Shipping & Delivery
All orders over $150.00 within the United States via Federal Express are included in your order. Shipping costs for orders under $150 are a flat rate of $10.00. Customers are responsible for shipping costs on all exchanges and refunds.
International shipping costs are complementary on all orders over $250. International shipping costs for orders under $250 are calculated at checkout. Customers are responsible for all duties, taxes, or any other fees incurred when shipment arrives. Customers are responsible for shipping costs on all exchanges and refunds.
Returns & Exchanges
You may return any full-priced Frank Clegg item within 30 days of the date you receive your order, provided the product is not used or worn in any way, and that you have contacted Frank Clegg for a return authorization number. All sales of monogrammed, personalized, or bespoke items, including exotic pieces, are final. At our sole discretion, Frank Clegg reserves the right to refuse the return or exchange of any merchandise that does not meet the requirements set forth under the terms and conditions of the Returns & Exchanges section. Please note that unless the return is the result of an error on our part, the original shipping charges incurred at the time of purchase are non-refundable.
Refunds are processed within 5-7 business days of returned merchandise receipt. Refunds apply only to new, unused, full-priced items returned within 30 days of your receiving the order. Refunds are issued in the same form of payment used for the original purchase. Sale items, or orders purchased with a promotional discount, do not qualify for refunds and may only be exchanged for another item or a credit.
Please securely pack merchandise to be returned or exchanged in its original shipping box and packing materials. Completely fill out the return form and clearly affix the shipping label to your package. Returns or exchanges received without properly completed documentation will be refused.
If you have any questions about an exchange or return, please contact us at [email protected]
Gifts may be returned in exchange for another item or a gift certificate in the amount of the gift item’s original purchase price. Gift certificates are non-refundable.